DENVER, CO (STL.News) Colorado Attorney General Phil Weiser today announced a Broomfield-based travel company, Voyageurs International, will provide refunds to about 400 Coloradans after withholding fees for music trips to Europe that it canceled due to the COVID-19 pandemic.
“Many families in Colorado are facing new and additional financial hardships due to the COVID-19 pandemic,” said Weiser. “Companies should not be withholding money from consumers that they were charged for a service that they didn’t receive. We are pleased to see this money returned to Colorado families.”
For 50 years, Voyageurs International has organized trips to Europe for high school students and accompanying parents or guardians.
Residents from around the country paid Voyageurs to go on the 2020 Ambassadors of Music Tour, including about 400 Coloradans. Of those Colorado residents, 44 also purchased the Greece Extension, a four-day addition to the tour.
After the trips were canceled due to the pandemic in March of 2020, the company provided refunds to those who had prepaid, but kept a $1,900 cancellation fee from each customer and an extra $765 per student and $775 per adult from those who purchased the Greece extension, which the attorney general’s office alleged violated consumer protection laws.